The Shadow Agency
Industry-leading mystery shopping services with customizable evaluations and fast results, pioneering video mystery shopping for over 25 years.
| Date | Investors | Amount | Round |
|---|---|---|---|
* | N/A | Acquisition | |
| Total Funding | 000k | ||
The Shadow Agency specializes in providing mystery shopping services designed to elevate customer experiences. Operating in the customer service and retail sectors, the company offers highly targeted and customizable evaluations to meet the specific needs of various organizations. Known for pioneering video mystery shopping over 25 years ago, The Shadow Agency serves a diverse client base ranging from local businesses to nationwide enterprises. The business model revolves around offering tailored mystery shopping solutions, including targeted shops at no additional charge, which is a unique feature in the industry. Revenue is generated through service fees for setting up, scheduling, and conducting mystery shops, with a promise of delivering results within 30 to 45 days. The company’s market includes retail chains, hospitality businesses, and service providers looking to enhance their customer service quality.
Keywords: mystery shopping, customer experience, video evaluations, customizable services, targeted shops, retail, hospitality, service quality, fast results, industry leader.