Sorted Group

Sorted is a Manchester-based global SaaS company specializing in delivery experience solutions for retailers and brands. The company operates in the eCommerce market, providing a range of delivery management tools that help businesses manage carrier relationships, track deliveries, and handle returns efficiently. Sorted's core clients include both B2C and B2B retailers of various sizes, such as ASOS, Music Magpie, Farfetch, and ASDA. The business model revolves around a subscription-based service, where clients pay for access to Sorted's platform and tools. Revenue is generated through these subscriptions and additional service fees for premium features. Sorted's technology empowers retailers to offer a superior post-purchase experience, thereby increasing customer satisfaction and loyalty. The platform integrates all carrier services into one system, allowing for automated returns management and real-time delivery tracking. This comprehensive approach not only streamlines operations for retailers but also enhances the overall customer experience.

Keywords: eCommerce, delivery management, SaaS, carrier integration, post-purchase, returns management, B2C, B2B, customer experience, subscription-based.