Smooss

SMOOSS is a dynamic startup that specializes in enhancing revenue and customer experience for travel companies, particularly airlines and railways. The company operates in the travel and transportation market, providing tailor-made solutions that integrate seamlessly with existing reservation systems. SMOOSS's primary clients include airlines, train operators, and travel agencies.

The core of SMOOSS's business model revolves around two main areas: merchandising and customer care. For merchandising, SMOOSS offers innovative ancillary services—additional products or services sold to customers—that help travel companies increase their revenue. These ancillaries can include options like extra baggage, seat upgrades, and in-flight services. By offering these additional services, travel companies can maximize their earnings on each booking.

In terms of customer care, SMOOSS has developed a sophisticated platform to manage operational disruptions, such as flight cancellations or delays. This platform automates the entire workflow, providing customers with real-time alternatives, such as rebooking on partner airlines, vouchers, or refunds. This not only improves the customer experience but also helps travel companies manage disruptions more efficiently.

SMOOSS makes money by charging travel companies for the use of its platform and services. This can be through a subscription model, transaction fees, or a combination of both. The company’s ability to quickly implement customized solutions that align with a travel company's commercial policies is a key selling point.

In summary, SMOOSS leverages technology to offer travel companies a dual benefit: increased revenue through ancillary services and enhanced customer satisfaction through efficient disruption management.

Keywords: merchandising, customer care, travel, airlines, ancillaries, disruption management, revenue, automation, reservation systems, refunds.