Servion Global Solutions
Optimizing customer experience with AI-driven automation and cloud solutions, reducing call volume by up to 70% and operational costs by up to 30%.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor | €0.0 | round | |
| investor investor | €0.0 | round | |
| investor | €0.0 | round | |
$74.0m | Growth Equity VC | ||
| Total Funding | 000k | ||
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Servion Global Solutions specializes in transforming customer experience (CX) through advanced technology solutions. The company primarily serves businesses looking to enhance their customer service operations by leveraging automated self-service applications like Conversational AI and Robotic Process Automation (RPA). These technologies significantly reduce incoming call volumes and operational costs, making customer interactions more efficient and cost-effective.
Operating in the customer experience management market, Servion offers a range of services including cloud migration, custom product development, and 24x7 support across applications, infrastructure, and networking. The company’s business model revolves around providing end-to-end solutions that can be fully managed by Servion or outsourced on an as-needed basis. This flexible approach allows clients to focus on their core business activities while ensuring a seamless and engaging customer experience.
Servion generates revenue through a combination of consulting fees, managed services, and product development contracts. Their expertise in cloud technologies and security assessments, particularly with platforms like Amazon Connect, positions them as a trusted partner for businesses aiming to modernize their CX infrastructure.
Keywords: Customer Experience, Conversational AI, RPA, Cloud Solutions, Automation, Amazon Connect, Security Assessment, Managed Services, Custom Development, 24x7 Support.