Intrum

Intrum is a leading European provider of credit management and debt resolution services, operating across 20 countries with a workforce of 9,500 employees. Serving around 70,000 businesses, Intrum manages approximately 250,000 interactions with individuals in debt every day. The company leverages over a century of experience to support both companies and consumers, focusing on sustainable financial recovery and economic stability.

Intrum’s core mission is to help individuals overcome financial challenges while enabling businesses to accelerate late payments and recover unpaid invoices. The company emphasizes respect and understanding in its approach, aiming to reduce the financial and emotional burden of debt for millions. In the past year alone, Intrum has assisted nearly five million people in becoming debt-free, underscoring its commitment to responsible and sustainable financial solutions.

A key component of Intrum’s strategy is digital transformation. The company has integrated Ophelos, an AI-native debt resolution platform, into its operations across six European markets. This technology-driven approach enables more efficient, personalized, and empathetic debt collection, enhancing both customer experience and operational outcomes. Additionally, Intrum has launched Inio, an innovative payment platform that automates customer management, streamlines invoicing, and reduces churn, further strengthening client relationships.

Intrum’s focus on innovation, sustainability, and digitalization positions it as a central player in shaping a sound financial future for businesses, consumers, and society at large.

Keywords: credit management, debt resolution, AI-driven collections, digital transformation, Ophelos, Inio, financial recovery, sustainability, late payments, invoice recovery, customer experience, Europe, financial wellbeing, innovation