eSecuritel

Esecuritel, a subsidiary of Brightstar Corp., specializes in providing comprehensive device protection programs for wireless carriers, retailers, and enterprises. The company operates in the wireless device insurance market, offering services that cover the entire device lifecycle, including buyer's remorse and extended warranty. By leveraging their industry-leading HITS platform and exceptional customer service, Esecuritel ensures hassle-free protection and rapid device replacement for subscribers. The business model focuses on partnering with carriers and retailers to deliver tailored solutions that reduce churn and drive revenue. Esecuritel's revenue is generated through subscription fees for their protection plans, backed by A-rated insurance underwriters. The company prides itself on its dynamic fulfillment options, state-of-the-art fulfillment center, extended call center hours, and strategic partnership with UPS, which allows for expedited claim processing and device replacement. Clients benefit from a streamlined process where claims can be filed as late as midnight ET, with replacement devices delivered as soon as 10:00 AM ET the next day. Esecuritel's commitment to compliance and legal expertise ensures that their programs are fully managed and compliant in every country they operate in.

Keywords: device protection, wireless carriers, retailers, insurance, HITS platform, rapid replacement, reduced churn, compliance, fulfillment center, customer service.