Esaf Financial Holdings

ESAF Small Finance Bank operates as a new-age social bank with a mission to redefine the banking experience for its stakeholders. It serves a diverse customer base of 4.3 million individuals, primarily focusing on financial inclusion and supporting those at the bottom of the economic pyramid. The bank offers a wide range of modern banking services including ATMs, Debit Cards, Safe Deposit Lockers, Internet Banking, Mobile Banking, Agent Banking, SMS Banking, RTGS, NEFT, and CTS. Unique features such as doorstep delivery services, free video calling facilities at branches, and the Hrudaya Deposit Scheme, which stands for a social cause, set ESAF apart from traditional banks.

ESAF Small Finance Bank operates in the private sector and was one of the ten NBFCs to receive in-principle approval from the Reserve Bank of India to set up a Small Finance Bank. The bank's business model combines the unique methodology of selecting and servicing customers at the front end with the technology, processes, and disciplines of modern retail banking at the back end. This approach allows ESAF to offer comprehensive financial solutions while maintaining a strong social focus.

The bank generates revenue through various banking services and products, including deposits, loans, and transaction fees. Its market includes individuals and small businesses seeking accessible and inclusive financial services.

Keywords: financial inclusion, modern banking, social impact, doorstep delivery, video calling, Hrudaya Deposit Scheme, NBFC, Reserve Bank of India, retail banking, customer-centric.