Calabrio

Calabrio is a company that specializes in workforce engagement management (WEM) and customer experience optimization. It operates in the business services market, providing software solutions that help companies manage their customer service operations more effectively. Calabrio's primary clients are businesses that rely heavily on customer interactions, such as call centers, customer support departments, and other service-oriented organizations.

The company's software suite includes tools for workforce management, which helps businesses optimize staffing levels to ensure they have the right number of employees at the right times. This improves predictability and performance, making operations more efficient. Additionally, Calabrio offers solutions for capturing and analyzing customer interactions across multiple channels, such as phone calls, emails, and social media. This multichannel approach provides businesses with comprehensive data and insights into their customer service performance.

Calabrio's business model is based on selling software licenses and subscriptions. Companies pay for access to Calabrio's tools and services, which can be customized to meet their specific needs. The company also offers consulting and support services to help clients get the most out of their software investments.

Calabrio makes money through these software sales and ongoing subscription fees. By providing valuable insights and tools that help businesses improve their customer service operations, Calabrio helps its clients achieve better customer satisfaction and operational efficiency.

In summary, Calabrio is a key player in the workforce engagement management and customer experience optimization market, serving businesses that prioritize customer interactions. Its software solutions help companies manage their workforce, capture and analyze customer data, and improve overall service performance.

Keywords: workforce management, customer experience, software solutions, call centers, customer interactions, multichannel data, operational efficiency, service optimization, business services, customer satisfaction.