Buenno

Buenno is a customer insight platform designed to provide businesses with deeper and more actionable customer feedback than traditional Net Promoter Score (NPS) systems. The company operates in the customer experience management market, serving a diverse range of clients from various industries who seek to enhance their customer interactions and improve their bottom line. Buenno's business model revolves around offering a subscription-based service that includes incentivized questionnaires, which encourage higher response rates and more detailed feedback. This data is then processed through automatic quality control mechanisms to ensure its reliability and usefulness.

The platform is particularly beneficial for companies looking to make data-driven decisions to enhance their customer service and overall experience. By providing a more engaging and user-friendly survey experience, Buenno helps businesses gather the insights they need to make informed decisions and implement effective customer experience strategies.

Buenno generates revenue through subscription fees for its platform, which offers various tiers of service depending on the needs and size of the client. The company also provides additional consulting services to help businesses interpret the data and implement actionable strategies based on the insights gathered.

Keywords: customer insight, incentivized questionnaires, quality control, customer experience, data-driven decisions, subscription-based, feedback, survey platform, actionable insights, customer service.