JRNI
Combines a customer engagement platform with applications that put omnichannel conversion at the heart of business.
| GBP | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % growth | 61 % | 53 % | 30 % | 6 % | 2 % | (40 %) | (21 %) |
| EBITDA | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % EBITDA margin | (128 %) | (69 %) | (52 %) | (53 %) | (43 %) | - | - |
| Profit | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % profit margin | (81 %) | (91 %) | (58 %) | (58 %) | (40 %) | 27 % | 11 % |
| EV | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| R&D % of revenue | - | - | 17 % | - | - | - | - |
Source: Company filings or news article
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JRNI is a leading customer engagement platform that specializes in appointment scheduling and analytics. The company serves a diverse range of clients, including retail, financial services, and public sector organizations, helping them create seamless and rewarding customer journeys. Operating in the customer relationship management (CRM) and customer experience (CX) markets, JRNI offers a suite of APIs that allow businesses to manage appointments, customer data, and staff schedules efficiently. The business model is primarily subscription-based, generating revenue through recurring fees for access to its platform and premium features. JRNI's comprehensive analytics tools provide actionable insights, enabling clients to optimize their operations and improve customer satisfaction. The platform's robust API infrastructure supports various user roles, including public, member, and admin, ensuring secure and tailored access to different functionalities. JRNI has been recognized as a market leader in queue management software and has received accolades for its innovation in the eCommerce and retail sectors.
Keywords: customer engagement, appointment scheduling, analytics, CRM, CX, retail, financial services, public sector, API, subscription-based.