Bold360

Bold360, a subsidiary of LogMeIn, specializes in delivering advanced customer and employee engagement solutions through a combination of AI-powered chatbots and human support. Operating in the customer experience (CX) market, Bold360 serves a diverse range of industries including financial services, retail, telecommunications, and hospitality. The company's core product suite includes live chat software, AI chatbots, and self-service tools designed to modernize internal HR and IT support, as well as enhance customer service and conversion rates. Bold360's business model revolves around a subscription-based service, generating revenue through recurring fees for access to its platform and professional services. By integrating AI and human support, Bold360 aims to provide seamless, personalized interactions that improve productivity and satisfaction for both customers and employees.

Keywords: AI chatbots, customer engagement, employee support, live chat, self-service, CX market, subscription model, productivity, personalization, LogMeIn.