Automaise
Support Genius is an AI-based agent assistance tool that is designed to maximize the productivity of customer service agents & improve support efficiency.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor | €0.0 | round |
| investor | €0.0 | round | |
| investor | €0.0 | round | |
| investor investor investor | €0.0 | round | |
| N/A | €0.0 | round | |
* | €5.0m | Series A | |
| Total Funding | 000k | ||
| EUR | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % growth | - | - | 11 % | 2 % | 88 % | 101 % | 4 % |
| EBITDA | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % EBITDA margin | - | 20 % | (312 %) | (202 %) | (223 %) | (99 %) | - |
| Profit | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % profit margin | - | 17 % | (315 %) | (208 %) | (226 %) | (100 %) | - |
| EV | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
Source: Company filings or news article, Dealroom estimates
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Automaise is a technology company specializing in artificial intelligence (AI) solutions designed to automate customer service and decision-making processes. The company serves a diverse range of clients, including large enterprises and small to medium-sized businesses, primarily in sectors that require high-volume customer interactions and complex decision workflows. Automaise operates in the AI and automation market, providing a suite of products that streamline customer care and decision-making tasks. Its business model revolves around offering subscription-based services, where clients pay for access to its AI-powered platform and tools. The company generates revenue through these subscriptions, as well as through customized solutions and consulting services.
Automaise's core offerings include Smart Decision, which automates daily decision-making by leveraging AI to respect business rules, historical data, and external inputs, and Smart Social, which automates the management of high-volume brand communities on social media by handling 85% of inquiries. These solutions help businesses reduce customer service costs, improve response times, and increase staff productivity. The platform promises to automate over 85% of customer requests within 30 days, significantly enhancing operational efficiency.
Keywords: AI automation, customer service, decision-making, productivity, cost reduction, Smart Decision, Smart Social, high-volume workflows, subscription-based, enterprise solutions.